Frequently Asked Questions
Signing up is fast and easy. Visit the pricing page and select the plan that suits you best. Fill out the details in the sign-up form, select the address of your choice, and finally complete the payment.
In addition, you will need to submit a US Postal Service Change of Address form and Form 1583 to authorize us to pick up your mail.
You can start immediately upon successful sign-up and the submission of the 1583 USPS form.
In addition to our contract, please fill out a US Postal Service Form 1583 (see below) and file a Change of Address form with your local post office.
As soon as you complete the payment process and submit your Change of Address and Form 1583.
Yes, you can access your DMR portal from any internet-connected device.
We bill you automatically on the credit card you provided. We send you an invoice once a month.
Yes, we do.
Yes, we do. We provide both physical and direct check deposits.
You provide your bank details, such as your bank’s address, routing number, and account number. We create a deposit slip and upload it to the DMR portal. When a check arrives, we scan and stamp it “Deposit Only.” Then, we mail the check and deposit slip to your bank.
We mail the check to the bank immediately after we finish scanning it.
Yes, we do. We provide both physical and direct check deposits.
You provide your bank details, such as your bank’s address, routing number, and account number. We create a deposit slip and upload it to the DMR portal. When a check arrives, we scan and stamp it “Deposit Only.” Then, we mail the check and deposit slip to your bank.
You can visit our pricing page for details of our plans.
Shipping fees vary based on the shipping address. We ship by US First Class Mail.
We don’t charge extra shipping fees.
We process and deliver your mail within 24 hours from the day we receive it.
We forward non-scannable mail – including packages, magazines, and bound materials – to the shipping address you designate during the sign-up process. We charge the shipping cost and a modest handling fee.
Your subscription includes all the services listed under your plan, and you do not need to install additional software or hardware.
It’s a US Postal Service document that you fill out to authorize us as a commercial mail-receiving agent—that is, a business that can receive mail on your behalf.
Open the PDF of the form. The system will fill in some blanks, and you complete the rest. If you need any information, contact us. Once finished, have your signature notarized, either in person or online.
You only need multiple forms if you authorize us for multiple businesses, addresses, or people. For a single business entity, just one Form 1583 is required.
Upload the 1583 form to the DMR portal. We’ll submit it to the appropriate post office.
Forwarding is accepting any mail that we receive for you and shipping it to you without scanning it.
We use US Postal Service First Class Mail.
First, you authorize us to receive your mail. Instead of coming to you, your mail comes to us. Then we:
Yes, we do.
We will forward them to you.
Unfortunately, we don’t offer that service at this time.
No, we sort out junk mail and destroy it without scanning it.
We securely store your physical mail onsite for up to 30 days. During this period, you can request that we ship it to you. After 30 days, we securely destroy the mail.
After submitting a completed and notarized USPS Form 1583 and changing your address, you’ll start receiving mail at your virtual address within five business days.
We accept payment via credit or debit card.
It’s the number of users with login access to view their mail digitally in your organization’s Digital Mailroom portal.
Yes, you can add additional users to your existing plan at $7 per user per month.
The number of recipients who can receive mail at a chosen address would depend on your selected plan.
Our service is highly secure. We encrypt all data during transfer, transit, and at rest. Additionally, we offer full audit trails, chain-of-custody tracking, and strict, role-based data access to ensure your information and privacy are fully protected.
Yes, we can ship documents to the address specified in your physical pull request. However, we do not ship documents to customers or business associates.
No, we can ship packages only to your address for $3 per package plus the cost of shipping.
Use our Contact Us page to reach us.
You can CANCEL your Subscription by clicking on ‘Cancel Subscription’ to be found under Profile dropdown -> My Account’ button of your respective account or the you can cancel your Subscription forty eight (48) hours prior to the end of your then-current Subscription Period by writing an email to getdmr@xbpglobal.com. Subscriptions will be cancelled at the end of the billing cycle.
Fill out the form below and our team will reach out to you as soon as possible.