THE CHALLENGE
A leading professional services company struggled with an outdated mail system across multiple office locations. Their manual mail sorting and delivery process created three major problems:
– Rising costs from maintaining physical mailrooms and dedicated staff
– No way to track what mail arrived or measure mail volume
– Inability to efficiently share important documents between remote teams
The situation became more complex because most employees worked remotely. They needed instant access to mail from anywhere, plus the ability to share documents between specialized teams. Any solution had to meet strict IRS compliance requirements for U.S.-based servers and include comprehensive training for thousands of employees.
THE SOLUTION
We implemented our Digital Mailroom (DMR) platform at our secure facility in Irving, Texas. Here’s exactly what we delivered:
– A sophisticated web portal giving instant visibility into all incoming mail
– Advanced document digitization that converts physical mail into searchable digital files
– Intelligent routing system for automatic distribution to individuals or teams
– Custom alerts for aging mail and automated destruction protocols
Fill out the form to read the full list of benefits and outcomes.
