THE CHALLENGE
Texas Medicaid and the Children’s Health Insurance Program (CHIP) serve more than 4 million low-income residents. When their document processing vendor breached the contract, the state faced a critical situation: find a new vendor who could handle massive transaction volumes from day one.
No gradual transition.
No learning curve.
No room for mistakes.
Just instant, perfect execution.
The complexity?
– 35,000 daily transactions requiring 8-hour turnaround
– Mix of claims, checks, prior authorizations, provider documents
– Zero margin for error given healthcare criticality
– Stringent compliance requirements for every step
– Need for immediate deployment of facilities, staff, systems
THE SOLUTION
We deployed our Digital Mailroom (DMR) platform with high-precision engineering and management models:
– Built capacity models using actual transaction data
– Ran parallel processing tests with duplicate datasets
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