THE CHALLENGE
When COVID-19 struck, one of America’s ten largest banks made a life-saving decision to send 55,000+ employees home from 755 branches across the U.S., Canada, and the United Kingdom.
This rapid transition created an unexpected bottleneck at one 40-person office where a single employee was tasked with managing all incoming mail—averaging 70+ pieces daily. This employee had to physically visit the building, sort through all letters and packages, and manually route them to the appropriate remote workers.
Without a digital solution, critical business communications faced significant delays, and the organization risked creating a single point of failure in their workflow.
THE SOLUTION
The bank engaged XBP’s Digital Mailroom service for rapid implementation. Within just eight days, DMR was processing:
– 800 backlogged documents
– 2,400 new mail pieces monthly
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