THE CHALLENGE
Mail was paralyzing remote operations.
A major Los Angeles law firm with three US offices faced a critical breaking point during COVID-19 lockdowns.
– Physical mail was piling up in empty offices
– Staff had to risk exposure by traveling to offices just to collect essential legal documents
– Delays in accessing mail were creating serious workflow bottlenecks
– Client service was suffering due to mail backlogs
– Security requirements for handling sensitive legal documents couldn’t be compromised
The firm needed an immediate solution that could digitize their entire mail workflow while maintaining strict chain-of-custody and security standards.
And they needed it within days, not weeks or months.
THE SOLUTION
10-day deployment of full digital mail transformation.
XBP’s rapid response team took control of the situation:
– Presented complete solution within 48 hours of first contact
– Set up a dedicated PO box to intercept all incoming mail
– Routed mail to nearby XBP processing center for immediate digitization
Fill out the form to read the full list of benefits and outcomes.
